My flight from Delhi to Istanbul on 6th feb. 2017 got delayed in departure due to which we reached 1hour 10 mts. late in Istanbul. Due to th...
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My flight from Delhi to Istanbul on 6th feb. 2017 got delayed in departure due to which we reached 1hour 10 mts. late in Istanbul. Due to the delay i missed my connecting flight to Berlin. The Airport personnel from tuerkish Airlines were very incompetent to guide me to the Counter for the alternative flight to Berlin. I was sent from one end to other with my Hand baggage and a bag without any assistance. The Lady at the info Counter was so rude to me that she refused to answer my questions saying `THAT MY TIME WITH YOU IS OVER`. It was surprising for me to experience this contrast between the Cabin Crew and the Airport staff. I am almost wondering if I would fly this Airline again. Online check in for retrurn flight was also very cumbersome. Only 24 hours before the flight departure which meant that I had to get up early morning at 5 o clock to do the online check in and secure my seats of choice.
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Hola m nombre es Lucila y hise una reservacion con la conpania Kissandfly y conecion con ustedes pero no me aparece la reservacion solo en m...
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Hola m nombre es Lucila y hise una reservacion con la conpania Kissandfly y conecion con ustedes pero no me aparece la reservacion solo en mi stament del banco el cobro queria verificar con ustedes si tosdo esta en orden. Mi salida es Dic-24
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They book only partial part of your travel and say fight operator canceled your ticket. They cancel entire ticket saying one ticket number,...
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They book only partial part of your travel and say fight operator canceled your ticket. They cancel entire ticket saying one ticket number, partial cancelation is not possible. Then they try deduct approximately $200 while refunding. Customer services is perthitic, they do not have solution for any question. Only response you will get is you will receive an email. I dont know how simply they take customers and try make money, but people will have to undergo lot of pressure for their cheating business. Specially while traveling with Family and Kids, we will see a real heard time. It adds so much expense to our pocket as we have to make last minute booking, though we book few month upfront, due to this careless people site we will loose all planning and saving booking upfront.
Really when someone cannot run a business properly why can they just shut it down, instead of playing with people and with their travel expenses. They might earn $200 commission but Customer might lose 3-4K for last minute booking. Really a bad game.
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Iberia is the most dysfunctional airline in the industry. Not only do their people not speak English well enough to understand and communic...
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Iberia is the most dysfunctional airline in the industry. Not only do their people not speak English well enough to understand and communicate, but their customer service is the WORST!!
We booked a trip to Italy through American and the outbound flight was very good (British Airways), but the return was a nightmare. First our flight from Italy to London on British Airways was cancelled the day before we were scheduled to leave. British Airways could not help re-book, we had to do it through AA. AA booked us on an Iberia flight from Italy to Madrid and Madrid to Miami. Everything seems good until I could not check in online. I called Iberia, they assigned seats, I paid for the upgrade and was told we would have to check in at the airport..ok no problem we thought. We get to the airport, stand in line and finally get to the counter...the lady checks me in but says she can`t find my wife`s reservation, even though we have seats assigned...I have to get out of line and call AA. They find that the Iberia agent booked me on the Madrid to Miami flight, but booked my wife on British Airways from Madrid to London!!! AA had to cancel the entire reservation and re-book us, which meant that we lost the seats we had upgraded to. Got back in line and back to the agent who now found the new reservation and gave us our boarding passes in economy...fine at least we will get home. 10 hours later we arrive in Miami (Thursday night) and guess what, two of our four bags don`t show up!! File a claim, the guy finds the bags (still in Madrid) and says they will be in Miami on Friday and we will have them delivered within 28 hours.. It is now Weds and still no bags. Called Iberia customer service everyday and get the same story...your bags got to Miami on Friday and should be delivered but we cant tell you when...No one to escalate to, no way to get any additional information. Six days and counting.
I will never fly Iberia again and I would strongly recommend everyone find a different more customer friendly airline to spend your money with!!!
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My husband, my 2 year old, my 4 month old and I went purchased tickets to go to Spain in May. We spent close to $4,000.00. We called the air...
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My husband, my 2 year old, my 4 month old and I went purchased tickets to go to Spain in May. We spent close to $4,000.00. We called the airline one wk prior to flying & were told we only needed the CoVID negative test & our passports & we were good to go. We arrived at the airport 3 and 1/2 hrs early for the flight. Upon arrival we were told we needed a “QR” code & without it we couldn’t get in line to check in or on the flight. I begged everyone who worked there for help for hours. No one would. I asked to speak to a supervisor 12 times and was ignored. I finally snuck into the line after an hour and a half. When I got to the counter I gave the agent our CoVID negative tests and passports. I was directed to a website to get the QR code. I tried to get it done, after almost 2 hours I asked if we were going to miss the flight. She said you have a few minutes to get to boarding. She then tried to manually check us in. Then she looked at our passports that had been in front of her for almost 2 hours & said “do you have passports from any other country?” We said “no.” She said “sorry, you’re American, so you can’t board this flight.”
Iberia sold me tickets they knew I couldn’t use & after fighting for almost a week with them, they have refused to refund me or even give us a credit for a future flight. They will not give us a valid reason why. They just keep saying no refund and no credit towards a future flight. They literally robbed our money. This is total fraud. I have flown to Spain all my life to see my family, year after year but I will never fly with Iberia again.
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Me gusta viajar por aguadilla..seria mejor si cambiaran el horario de newark aguadilla.si los vuelos fueran como San juan k uno llega de día...
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Me gusta viajar por aguadilla..seria mejor si cambiaran el horario de newark aguadilla.si los vuelos fueran como San juan k uno llega de día y para venir para atrás fueran temprano tambien...ustedes no saben cuanta gentes de nj quisieran k cambiaran el horario....ya que la isla no está muy bueno para viajar de noche..
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I booked a round trip from Seattle to Las Vegas. When I received my confirmation e-mail my return destanation was Salt Lake City. I`ve tried...
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I booked a round trip from Seattle to Las Vegas. When I received my confirmation e-mail my return destanation was Salt Lake City. I`ve tried reaching to them via phone and e-mail but got no response. This company is a scam. Therefore I will be filing a complaint with my local Attorney General`s office. And I hope tha rest of you guy`s do to. So it can draw attention and open up an investigation.
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Rude and unprofessional staff. On my second flight (Moscow to London) I was woken up and shouted at in Russian for not wearing a seatbelt. A...
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Rude and unprofessional staff. On my second flight (Moscow to London) I was woken up and shouted at in Russian for not wearing a seatbelt. After explaining that I couldn’t understand her she moved on in a rage as if I had just taken a huge dump onto her chest. A Russian lady sat next to me joked by saying “that’s why they’re called aeroFLOP”. I informed her that I now understood the reference.
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The refund request voucher I applied for has been taking too long. I understand refunding cash to bank account can take time but refunding a...
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The refund request voucher I applied for has been taking too long. I understand refunding cash to bank account can take time but refunding as a voucher that`s not acceptable. Atleast during such epidemic the services should be good enough.
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