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Airlines rating

Iberia Airlines
117 place

Iberia Airlines
3.67

Iberia Airlines
Iberia Airlines
Voting started: 29 April, 2013
Passengers voted: 627
Parameters evaluated: 25 179
Correlation of provided service and ticket price
Would you fly this airline once more?
Punctuality of flights and their match with the schedule
Would you recommend this airline to your friends?
Plane condition, its novelty
How fast and comfortable was the check-in?
Airport staff competence
Staff assisstance in resolving conflicts
In time boarding
Comfortable transfer to the plane
Quality of flight
Landing, comfortable transfer to the terminal
Seats comfort, distance between the seats
Comfortable temperature in the cabin
Food onboard
The presence of sockets, the Internet access
Cleanness of interior
Cleanness of toilets
The presence of pillows, blankets
Variety of onboard entertainment
Appearance
Affability and courtesy in communication
Knowledge of foreign languages
Assisstance to passengers onboard
Possibility to check in online
Assisstance to passengers with children
Onboard entertainment for children
Assistance to disabled passengers
Variety of dishes on board
Variety of drinks on board
Assistance to passengers in case of flight delay / cancellation
Ease of baggage registration
Convenience of fees for excess baggage
Taking care of baggage
In case of lost baggage - help to search for it
Baggage delivery capacity

Basic information

Iberia Airlines
Iberia Airlines is a national Spanish air carrier, a member of Oneworld alliance since 1999. Its base airport is Madrid Barajas. Iberia Group arranges flights to more than 115 destinations in 39 countries independently and to 90 destinations through the code-sharing agreements with other airlines. On 8th April 2010, Iberia Group announced a merger with British Airways into International Airlines Group.
Basic information
Country: Spain
Year of founding: 1927
IATA code: IB
ICAO code: IBE
Digital code: 075
Airline contacts
Official website: www.iberia.com
Address: Calle Velazkuez 130, 28006 Madrid, Spain
Phone number: 902 400 500, +34 91 587 8787
Fax: +34 91 587 7469, 91 587 4741
Array: [email protected]
Aircraft fleet: Airbus A300, Airbus A330, Airbus A321, Airbus A340-300, Airbus A319-100, Airbus A320-200, Airbus A340-600

FEEDBACKS ABOUT THE AIRLINE (10)

David Levenberg
23 December, 2021
Iberia is the most dysfunctional airline in the industry. Not only do their people not speak English well enough to understand and communicate, but their customer service is the WORST!! We booked a trip to Italy through American and the outbound flight was very good (British Airways), but the return was a nightmare. First our flight from Italy to London on British Airways was cancelled the day before we were scheduled to leave. British Airways could not help re-book, we had to do it through AA. AA booked us on an Iberia flight from Italy to Madrid and Madrid to Miami. Everything seems good until I could not check in online. I called Iberia, they assigned seats, I paid for the upgrade and was told we would have to check in at the airport..ok no problem we thought. We get to the airport, stand in line and finally get to the counter...the lady checks me in but says she can`t find my wife`s reservation, even though we have seats assigned...I have to get out of line and call AA. They find that the Iberia agent booked me on the Madrid to Miami flight, but booked my wife on British Airways from Madrid to London!!! AA had to cancel the entire reservation and re-book us, which meant that we lost the seats we had upgraded to. Got back in line and back to the agent who now found the new reservation and gave us our boarding passes in economy...fine at least we will get home. 10 hours later we arrive in Miami (Thursday night) and guess what, two of our four bags don`t show up!! File a claim, the guy finds the bags (still in Madrid) and says they will be in Miami on Friday and we will have them delivered within 28 hours.. It is now Weds and still no bags. Called Iberia customer service everyday and get the same story...your bags got to Miami on Friday and should be delivered but we cant tell you when...No one to escalate to, no way to get any additional information. Six days and counting. I will never fly Iberia again and I would strongly recommend everyone find a different more customer friendly airline to spend your money with!!!
Gia Rivera
10 June, 2021
My husband, my 2 year old, my 4 month old and I went purchased tickets to go to Spain in May. We spent close to $4,000.00. We called the airline one wk prior to flying & were told we only needed the CoVID negative test & our passports & we were good to go. We arrived at the airport 3 and 1/2 hrs early for the flight. Upon arrival we were told we needed a “QR” code & without it we couldn’t get in line to check in or on the flight. I begged everyone who worked there for help for hours. No one would. I asked to speak to a supervisor 12 times and was ignored. I finally snuck into the line after an hour and a half. When I got to the counter I gave the agent our CoVID negative tests and passports. I was directed to a website to get the QR code. I tried to get it done, after almost 2 hours I asked if we were going to miss the flight. She said you have a few minutes to get to boarding. She then tried to manually check us in. Then she looked at our passports that had been in front of her for almost 2 hours & said “do you have passports from any other country?” We said “no.” She said “sorry, you’re American, so you can’t board this flight.” Iberia sold me tickets they knew I couldn’t use & after fighting for almost a week with them, they have refused to refund me or even give us a credit for a future flight. They will not give us a valid reason why. They just keep saying no refund and no credit towards a future flight. They literally robbed our money. This is total fraud. I have flown to Spain all my life to see my family, year after year but I will never fly with Iberia again.
Catalina Yturralde
27 September, 2019
WORSE EXPERIENCE EVER! #iberiaairlines #iberia First of all my apologies to all my dear Spanish friends which I love and respect. This experience with IBERIA was beyond humiliating and frustrating . It was a nightmare. I have never experienced something even close to this before in 45 years that I have traveled around the world. IBERIA WORST SERVICE & ZERO ACCOUNTABILITY . IBERIA WORST EXPERIENCE EVER. I am not the kind of person to do this but honestly IBERIA deserves this and my fellow passengers and the airline industry government regulators need to be aware of this. My experience with IBERIA has been HORRIBLE. The worse customer service and accountability. NEVER ever will I fly with them again. Back in July we went to Spain for my sister in law’s wedding, a big event for the whole family . We all flew from different places around the world Dubai, Australia, USA and of course Spain. We went with our two boys while our daughter was waiting for us in San Sebastián. As was expecting given the importance of the event we meticulously picked out our outfits . First flight from Madrid to San Sebastián IBERIA didn’t allow us to board the flight because we didn’t check in online (mind you we got to the airport a couple hours before). IBERIA never advised that you needed to check in online or run the risk of being left out due to overbooking. We were later told by IBERIA’s ‘atención al cliente desk’ that it is very common for IBERIA to do this during peak travel periods of the year — I take this as IBERIA first and passengers/customers last. We were supposed to arrive San Sebastián early to attend a family pre rehearsal lunch. It was the first time that all the family got together after my father in law passed away. A very very important event for all of us. FYI this flight was leaving at 8:00 am.” Second attempt we were on stand by on a direct flight to San Sebastián two hours after our original flight. As IBERIA protocol which we understood at the moment, we waited until the last passenger boarded. IBERIA called us and assigned us different seats which was ok with us since our kids are older. Finally we made it! We might be able to get to the family lunch! Well well well not too fast all of the sudden last minute four passengers arrived to the plane that was about to leave and what happened 😳, after a humiliating discussion we had to leave the plane in the middle of the tarmac, remove our luggage and go up again and find another flight to get to San Sebastián. FYI we bought these tickets way in advance back in March. By EU law if any EU airline bumps you out of a flight they have to compensate you for it. Almost three months after we haven’t heard anything from IBERIA awful awful experience and humiliating. Unfortunately the story doesn’t end here. IBERIA finally put us in a flight to Bilbao at 2:00 pm . Bilbao is an hour away from San Sebastián, so an hour flight plus another hour to get to San Sebastián. When we arrived to Bilbao our su

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