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Airlines rating

American Airlines ( AA )
99 place

American Airlines ( AA )
3.90

American Airlines ( AA )
American Airlines ( AA )
Voting started: 05 September, 2012
Passengers voted: 112
Parameters evaluated: 3 822
Correlation of provided service and ticket price
Would you fly this airline once more?
Punctuality of flights and their match with the schedule
Would you recommend this airline to your friends?
Plane condition, its novelty
How fast and comfortable was the check-in?
Airport staff competence
Staff assisstance in resolving conflicts
In time boarding
Comfortable transfer to the plane
Quality of flight
Landing, comfortable transfer to the terminal
Seats comfort, distance between the seats
Comfortable temperature in the cabin
Food onboard
The presence of sockets, the Internet access
Cleanness of interior
Cleanness of toilets
The presence of pillows, blankets
Variety of onboard entertainment
Appearance
Affability and courtesy in communication
Knowledge of foreign languages
Assisstance to passengers onboard
Possibility to check in online
Assisstance to passengers with children
Onboard entertainment for children
Assistance to disabled passengers
Variety of dishes on board
Variety of drinks on board
Assistance to passengers in case of flight delay / cancellation
Ease of baggage registration
Convenience of fees for excess baggage
Taking care of baggage
In case of lost baggage - help to search for it
Baggage delivery capacity

Basic information

American Airlines ( AA )
Basic information
Country: USA
Year of founding: 1930
IATA code: AA
ICAO code: AAL
Digital code: 001
Airline contacts
Official website: www.aa.com
Address: Executive Office, PO Box 619616, Dallas-Fort Worth Aiport, Texas, 75261-9616, USA
Phone number: +1 800 433 73 00, +1 817 963 12 34
Fax: +44 (870) 762 10 57, +1 817 967 41 62
Array: [email protected]
Aircraft fleet: Embraer ERJ145, Embraer ERJ140, Embraer ERJ135, Douglas MD-80, Canadair 700, Boeing 777-223ER, Boeing 767-323ER, Boeing 767-223ER, Boeing 757-223, Boeing 737-823

FEEDBACKS ABOUT THE AIRLINE (11)

Orlinda Mapa
14 January, 2020
My husband and I traveled on flight AA 125 from DFW to Hong Kong on 1/2/2020. Worst flight ever. The staff were far from friendly and very rude. I mean even I know that when I didn’t understand someone the first time I do not say “what,” how rude! The food was horrible. I mean I know it’s air plane food but it was terrible. The passenger beside me made a comment “this is terrible food; it’s just eating to survive.” I used to take pride in flying with AA but I think I now understand what my friends have been telling me, service does not exist anymore. Leg room is close to nothing. I know they can do better especially about their service. The last thing one needs on such a long flight is rude and unfriendly staff waiting on them.
kent woodard
10 January, 2020
Missed my connection because of AA.
Andrea Blackwell
08 January, 2020
Of my 5 American airline flights 3 were delayed in taking off. I missed one connecting flight. I would have missed a major middle connecting flight had I not had TSA precheck. It may be wise during holiday times to allow a longer time for connecting flights as airports are busier. I would also recommend checking airplanes more regularly for issues as minor issues, such as a broken table tray and one air conditioner out, caused two of the flights to be delayed almost an hour. These delays and missed flights make me very hesitant to book with American Airlines, especially during holiday times.

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