You may follow the status of your booking in "My account". Below is the list of statuses which may be given to your reservation.
Booked. Pending payment to agency — your booking has been successfully created. The payment is pending.
Booked. Pending payment to airline — in this case, the charge is billed by the airline company. The flight tickets will be issued upon issuance authorization by the airline company – within three hours after payment. During issuance, the airline company blocks funds on your payment card. The card is charged within 30 days after blocking of funds (for each ticket separately).
Pending issuance — your booking has been paid for. The estimated issuance time is 3 hours after arrival of funds.
Paid and issued — the payment has been completed; the e-ticket issued and sent to your email address together with the itinerary receipt. We wish you a safe trip.
Canceled — the ticket which you booked has been canceled. Payment period (12 hours after booking) expired.
Canceled by operator — the ticket which you booked has been canceled by the operator. A letter explaining the cancellation reasons will be sent to your email address.
Canceled by user — you have canceled the flight ticket booking by yourself. Please note that it's impossible to restore the booking; you may, however, create a new reservation.
Paid after cancellation — your booking was canceled. The system spotted payment after expiry of payment period. We recommend that you contact our Support Team.
Under refund — your refund request has been received and is being processed. The estimated time of consideration of your request is 72 hours after its submission. The term of refund depends on the payment method.
Refunded — your refund request has been processed, your booking canceled, and the funds returned to the Customer with the same method as the payment was made.
Payment unconfirmed — your payment hasn't been confirmed. Possible reasons are insufficient funds on your account, payment limitations, anti-fraud control failure, or technical issues. Detailed information is given in the message which was emailed to you.
Pending confirmation from manager — your payment is being checked.
Pending information for refund — we are waiting for additional information from you, which is mandatory for return of your funds to your account. Detailed information is given in the message which was emailed to you.
Please be aware that in the event of unforeseen circumstances, which are not mentioned in this article, you will be contacted our Support Team.
To view the current status of your order, update the page in your browser or follow our emails.