FAQ

It is possible to change the date or itinerary of your booking. However, you should keep in mind that:

• you can only make changes in the ticket (date, route, etc.) in accordance with the fare rules applicable to your ticket, the carrier's rules, and the Terms of Service of this website. Some tickets may not be eligible for changes;
• if changes are possible, additional fees from the carrier and agency service may apply. Please refer to the fare rules or contact Customer Care Service for more information.
  

To make changes to your booking, please follow some steps:

1. log in to the website and go to "My account" section. Then "My orders", "Flight tickets", "Booking #" and finally "Edit order" and "Change date/route";
2. enter the new dates and/or route;
3. leave a comment for our Customer Care Service if your wish to add any additional information to your request;
4. once done, click on "Send request."

You will receive a reply to your request, which will include information on the conditions of changes (if applicable) and will be sent to you via email and included as a comment to your request. The ticket will only be changed after your confirmation, which can be done through "My account" section, "My orders", "Flight tickets", "Booking #", "Edit order" and "Change date/route".

More about involuntary changes of date/route.