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Airlines rating

17 place


Voting started: 31 October, 2012
Passengers voted: 4 130
Parameters evaluated: 191 060
Correlation of provided service and ticket price
Would you fly this airline once more?
Punctuality of flights and their match with the schedule
Would you recommend this airline to your friends?
Plane condition, its novelty
How fast and comfortable was the check-in?
Airport staff competence
Staff assisstance in resolving conflicts
In time boarding
Comfortable transfer to the plane
Quality of flight
Landing, comfortable transfer to the terminal
Seats comfort, distance between the seats
Comfortable temperature in the cabin
Food onboard
The presence of sockets, the Internet access
Cleanness of interior
Cleanness of toilets
The presence of pillows, blankets
Variety of onboard entertainment
Affability and courtesy in communication
Knowledge of foreign languages
Assisstance to passengers onboard
Possibility to check in online
Assisstance to passengers with children
Onboard entertainment for children
Assistance to disabled passengers
Variety of dishes on board
Variety of drinks on board
Assistance to passengers in case of flight delay / cancellation
Ease of baggage registration
Convenience of fees for excess baggage
Taking care of baggage
In case of lost baggage - help to search for it
Baggage delivery capacity

Basic information

Lufthansa is a national air carrier of Germany and the largest carrier in Europe in terms of the number of aircrafts and carried passengers. The airline operates flights to more than 78 countries and has over 220 international and domestic flight destinations. The fleet, including subsidiary carriers, consists of about 710 aircrafts for short-haul and intercontinental flights. Besides, Lufthansa is a co-founder of Star Alliance, the oldest and the largest airline alliance in the world, which served more than 110 million passengers in 2016.At the beginning of 2024, the company introduced a new Lufthansa Allegris product - a selection of seats with increased comfort level for different flight classes: economy class, premium economy class, and business class. In May 2024, the first flights with Lufthansa Allegris were launched on separate flights between Munich and Vancouver, and between Munich and Toronto. Additional routes will feature the new planes by the end of the summer of 2024. By the way, the airline offers some new drinks and dishes on the menu. FlightRadar24 has been added to the Lufthansa application, providing the ability to track flights in real time.
Basic information
Country: Germany
Year of founding: 1926
IATA code: LH
ICAO code: DLH
Digital code: 220
Airline contacts
Official website:
Address: Deutsche Lufthansa AG Flughafen-Bereich West D-60546 Frankfurt/Main
Phone number: +49 (69) 696 46 01
Fax: +49 (69) 696 46 01
Array: [email protected]
Aircraft fleet: Airbus A330-300, Airbus A380-800, Boeing 737-800, Boeing 747-400, Airbus A340-300, Airbus A319-100, Airbus A320-200, Airbus A321-200, Airbus A350-900, Airbus A340-600, Boeing 747-8, Airbus A321-100, Airbus A320neo, Embraer 195, Embraer 190, Bombardier CRJ900


Tatiana Koudinova
13 September, 2016
Entertainment center does not work properly. My movie stoped every 5-10 minutes. Flight attender was not able to help.

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