Voting started: 07 September, 2012
Passengers voted: 743
Parameters evaluated: 34 397
Correlation of provided service and ticket price
Would you fly this airline once more?
Punctuality of flights and their match with the schedule
Would you recommend this airline to your friends?
Plane condition, its novelty
How fast and comfortable was the check-in?
Airport staff competence
Staff assisstance in resolving conflicts
In time boarding
Comfortable transfer to the plane
Quality of flight
Landing, comfortable transfer to the terminal
Seats comfort, distance between the seats
Comfortable temperature in the cabin
The presence of sockets, the Internet access
Cleanness of interior
Cleanness of toilets
The presence of pillows, blankets
Variety of onboard entertainment
Affability and courtesy in communication
Knowledge of foreign languages
Assisstance to passengers onboard
Possibility to check in online
Assisstance to passengers with children
Onboard entertainment for children
Assistance to disabled passengers
Variety of dishes on board
Variety of drinks on board
Assistance to passengers in case of flight delay / cancellation
Ease of baggage registration
Convenience of fees for excess baggage
Taking care of baggage
In case of lost baggage - help to search for it
Baggage delivery capacity
|Year of founding:||1924|
Aircraft fleet: Airbus A380-800, Embraer ERJ170, Boeing 777-200, Boeing 747-400, Boeing 737-400, Airbus A319-100, Airbus A320-200, Airbus A321-200, Airbus A318-100, Boeing 767-300ЕР, Boeing 777-200ЕР, Boeing 777-300ЕР, Boeing 787, Embraer 190
FEEDBACKS ABOUT THE AIRLINE (8)
26 April, 2022They book only partial part of your travel and say fight operator canceled your ticket. They cancel entire ticket saying one ticket number, partial cancelation is not possible. Then they try deduct approximately $200 while refunding. Customer services is perthitic, they do not have solution for any question. Only response you will get is you will receive an email. I dont know how simply they take customers and try make money, but people will have to undergo lot of pressure for their cheating business. Specially while traveling with Family and Kids, we will see a real heard time. It adds so much expense to our pocket as we have to make last minute booking, though we book few month upfront, due to this careless people site we will loose all planning and saving booking upfront. Really when someone cannot run a business properly why can they just shut it down, instead of playing with people and with their travel expenses. They might earn $200 commission but Customer might lose 3-4K for last minute booking. Really a bad game.
04 August, 2020I booked a round trip from Seattle to Las Vegas. When I received my confirmation e-mail my return destanation was Salt Lake City. I`ve tried reaching to them via phone and e-mail but got no response. This company is a scam. Therefore I will be filing a complaint with my local Attorney General`s office. And I hope tha rest of you guy`s do to. So it can draw attention and open up an investigation.
11 November, 2019Worst, Worst, Worst. Fraud!! Scam!! NoExistance!! No Help!! MoneyLooters!! ScumbagCustomerCare!! NoProfessionalism!! I have booked a ticket, called customer service to cancel it after 26 hours of booking time. Explained the legit reason to cancel the flight, nobody helped. An executive named with LANA tried to argue and also shouting over the phone. literally SHOUTING!! I asked to talk to the manager, She said I am the only one whom you can talk to. No one can help you except me.( I am not lying) Again called to change of dates. They actually help nothing over the phone. Every time you have to go online and request for the fortune. Flights were available on the Airline`s website but rejected by Kissandfly, said it has to be available on their site. also informed that they will charge me $300 for penalty and $39 service fees. When after 4th request to the date change, they asked me to pay another $1100 USD. There is nobody who can actually help. Customer Care is the worst. I have completely lost money. Shame on you kissandfly. You guys just reached to the limit of being boghus.