American Airlines ( AA ) reviews, baggage, carry-on, contact information, phone

Airlines rating

97 place

American Airlines ( AA )

3.90

American Airlines ( AA )

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Rating rules

Voting started: 05 September, 2012

Passengers voted: 112

Parameters evaluated: 3 822

Correlation of provided service and ticket price

Would you fly this airline once more?

Punctuality of flights and their match with the schedule

Would you recommend this airline to your friends?

Plane condition, its novelty

How fast and comfortable was the check-in?

Airport staff competence

Staff assisstance in resolving conflicts

In time boarding

Comfortable transfer to the plane

Quality of flight

Landing, comfortable transfer to the terminal

Seats comfort, distance between the seats

Comfortable temperature in the cabin

Food onboard

The presence of sockets, the Internet access

Cleanness of interior

Cleanness of toilets

The presence of pillows, blankets

Variety of onboard entertainment

Appearance

Affability and courtesy in communication

Knowledge of foreign languages

Assisstance to passengers onboard

Possibility to check in online

Assisstance to passengers with children

Onboard entertainment for children

Assistance to disabled passengers

Variety of dishes on board

Variety of drinks on board

Assistance to passengers in case of flight delay / cancellation

Ease of baggage registration

Convenience of fees for excess baggage

Taking care of baggage

In case of lost baggage - help to search for it

Baggage delivery capacity

Basic information

Country:

USA

Year of founding:

1930

IATA code:

ICAO code:

AAL

Digital code:

001

Country:	USA
Year of founding:	1930
IATA code:	AA
ICAO code:	AAL
Digital code:	001

Airline contacts

Official website:

www.aa.com

Address:

Executive Office, PO Box 619616, Dallas-Fort Worth Aiport, Texas, 75261-9616, USA

Phone number:

+1 800 433 73 00, +1 817 963 12 34

Fax:

+44 (870) 762 10 57, +1 817 967 41 62

E-mail:

[email protected]

Official website:	www.aa.com
Address:	Executive Office, PO Box 619616, Dallas-Fort Worth Aiport, Texas, 75261-9616, USA
Phone number:	+1 800 433 73 00, +1 817 963 12 34
Fax:	+44 (870) 762 10 57, +1 817 967 41 62
E-mail:	[email protected]

Aircraft fleet: Embraer ERJ145, Embraer ERJ140, Embraer ERJ135, Douglas MD-80, Canadair 700, Boeing 777-223ER, Boeing 767-323ER, Boeing 767-223ER, Boeing 757-223, Boeing 737-823

FEEDBACKS ABOUT THE AIRLINE (11)

Orlinda Mapa

14 January, 2020

My husband and I traveled on flight AA 125 from DFW to Hong Kong on 1/2/2020. Worst flight ever. The staff were far from friendly and very rude. I mean even I know that when I didn’t understand someone the first time I do not say “what,” how rude! The food was horrible. I mean I know it’s air plane food but it was terrible. The passenger beside me made a comment “this is terrible food; it’s just eating to survive.” I used to take pride in flying with AA but I think I now understand what my friends have been telling me, service does not exist anymore. Leg room is close to nothing. I know they can do better especially about their service. The last thing one needs on such a long flight is rude and unfriendly staff waiting on them.

kent woodard

10 January, 2020

Missed my connection because of AA.

Andrea Blackwell

08 January, 2020

Of my 5 American airline flights 3 were delayed in taking off. I missed one connecting flight. I would have missed a major middle connecting flight had I not had TSA precheck. It may be wise during holiday times to allow a longer time for connecting flights as airports are busier. I would also recommend checking airplanes more regularly for issues as minor issues, such as a broken table tray and one air conditioner out, caused two of the flights to be delayed almost an hour. These delays and missed flights make me very hesitant to book with American Airlines, especially during holiday times.